FAQ

Orders & Processing

How long does processing take?
Orders are typically processed within 2–5 business days before shipment. During launches, holidays, or high-volume sales, processing times may be slightly longer.

Can I change or cancel my order after placing it?
Orders begin processing quickly, so changes or cancellations must be requested within 24 hours of purchase.

How do I track my order?
Once your order ships, you’ll receive a tracking email with real-time updates.

What if I entered the wrong shipping address?
Please contact us immediately. We are not responsible for orders shipped to incorrectly entered addresses.

Shipping

Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates are calculated at checkout.

How long does shipping take?
Shipping times vary based on location and shipping method selected at checkout.

Why is my package delayed?
Carrier delays can occasionally happen due to weather, holidays, or high shipping volume.

What happens if my package is marked delivered but I didn’t receive it?
Please contact the shipping carrier first. We are not responsible for lost or stolen packages once marked delivered.

Returns & Exchanges

Do you accept returns?
Due to the nature of our products and limited inventory, all sales may be final unless items arrive damaged or incorrect.
—or—
Returns are accepted within 7–14 days of delivery for eligible unworn items.

What items are non-returnable?
Sale items, accessories, intimate items, and customized products are final sale.

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damaged item and packaging.

Will sold out items restock?

Some best sellers may restock, while limited-edition drops may not return.

Are your accessories tarnish-resistant?
Our pieces are designed for style and durability, but proper care helps maintain quality longer.

Payments

What payment methods do you accept?
We accept major debit/credit cards, Shop Pay, Apple Pay, and other secure payment methods available at checkout.