Refund & Return Policy

  • Items must be unused and in their original condition and packaging.
  • Custom or personalized items, gift cards, and final-sale items cannot be returned. Damaged or defective custom items are an exception.
  • To request a return, email admin@the-colecollection.com with the order number and items being returned. We will reply within 2 business days with instructions and the return address. Returns require prior approval.
  • Customers pay return shipping unless the item arrived damaged, defective, or incorrect.
  • Damage, defects, or incorrect items must be reported within 7 days of delivery, with an order number and photo, for a replacement or full refund.
  • Exchanges are handled by returning original item and we ship a replacement to you once we have return tracking.