Refund policy
We want you to love your order from The Cole Collection. If something isn't right, here's how returns work.
Return window You have 30 days from the day you receive your order to request a return.
Eligible items To be eligible, items must be unused, unwashed, and in their original condition and packaging, with tags attached where applicable.
Items that can't be returned
- Custom or personalized orders, including custom-printed umbrellas, unless they arrive damaged or defective
- Gift cards
- Items marked final sale
How to start a return Email us at admin@the-colecollection.com with your order number and the item(s) you'd like to return. We'll reply within 2 business days with return instructions and the return address. Items sent back without a return request first can't be accepted.
Return shipping Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or wasn't what you ordered. In those cases, we'll cover return shipping.
Damaged, defective, or wrong items Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund.
Exchanges The fastest way to get something different is to return the item you have. Once the return is accepted, place a new order for the item you want.
Refunds After we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.
Questions? Contact us anytime at admin@the-colecollection.com.